Privacy Policy

Effective Date: 16 August 2025

Oasis Water Zululand (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us, whether in-store, by phone, or online.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

• Contact Details: Name, phone number, email address, physical address.

• Purchase Information: Items purchased, payment details (processed securely via third-party payment providers).

• Account Information: If you create an account with us (online or in-store), login credentials and preferences.

• Service Requests: Information you provide when enquiring about dispenser rentals, bulk orders, or deliveries.

1.2 Automatically Collected Information

• Website Usage Data: IP address, browser type, device type, pages visited, and time spent on our site.

• In-Store CCTV Footage: For safety, security, and loss prevention purposes.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Respond to your enquiries and provide customer support.

• Manage your account and purchase history.

• Send relevant updates, promotions, and special offers (only if you have opted in).

• Improve our services, website, and customer experience.

• Maintain security in our stores and online platforms.

3. Legal Basis for Processing (POPIA Compliance)

We process your information based on:

• Your consent (e.g., to receive marketing messages).

• Contractual necessity (e.g., fulfilling an order).

• Legitimate interests (e.g., improving services, preventing fraud).

• Legal obligations (e.g., maintaining transaction records).

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, IT support, delivery services.

• Legal Authorities: Where required by law or court order.

• Business Transfers: If our business is sold, merged, or reorganised.

5. Data Security

We implement industry-standard measures to protect your data from unauthorised access, alteration, disclosure, or destruction, including:

• Secure payment gateways.

• Encrypted storage of personal data.

• Restricted staff access on a need-to-know basis.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services.

• Comply with legal obligations.

• Resolve disputes and enforce agreements.

7. Your Rights (Under POPIA)

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your information.

• Request deletion of your personal data (subject to legal retention requirements).

• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [insert contact email/phone].

8. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some site features may not work properly.

9. Third-Party Links

Our website and communications may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated effective date.